Video Playback issues PH315-51 & PH317-52 (youtube video won't start & local video green screen)

Roland_Lorinczi
Roland_Lorinczi Member Posts: 126 Skilled Fixer WiFi Icon
edited November 2023 in 2018 Archives
Hi. I'm having the same issue on both my and my girlfriend's system (PH315-51 & PH317-52, i7 8750H, GTX 1060, Win 10, build 1803)

Youtube playback keeps loading on any and all browser and saying something like "if playback doesn't begin shortly try restarting your device" (obviously I tried and it didn't help).

I managed to solve the issue locally on Chrome by disabling hardware acceleration. However I wouldn't consider it a fix, as local videos have only audio and green screen as well, and edge (so other browsers) have the same issue with video playback.

So far something I tried besides what fixed it locally on chrome ended up making it work on Edge too, but this isn't a solution either in my opinion:
I disabled intel UHD Graphics from Device Manager. Now running video on Edge worked.

Anyone any leads on the issue or a solution perhaps?
⚠️ If you're affected by the System Hang/ Black Screen issue:

Official Fix Announced by Acer_Manny
Instructions for FIX

Currently owned Acer systems:
💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ] 
💻 Predator Helios 300 (PH315-51) - Same specs and issues as above 
💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
 
:) Status: Been with Acer since 2010 - Was disappointed with the Blackscreen issue & lack of interaction from staff for ~1week
But Acer_Manny and the Acer team came through with BIOS announcement and upload.

Answers