Video Playback issues PH315-51 & PH317-52 (youtube video won't start & local video green screen)

Roland_Lorinczi

Hi. I'm having the same issue on both my and my girlfriend's system (PH315-51 & PH317-52, i7 8750H, GTX 1060, Win 10, build 1803)

Youtube playback keeps loading on any and all browser and saying something like "if playback doesn't begin shortly try restarting your device" (obviously I tried and it didn't help).

I managed to solve the issue locally on Chrome by disabling hardware acceleration. However I wouldn't consider it a fix, as local videos have only audio and green screen as well, and edge (so other browsers) have the same issue with video playback.

So far something I tried besides what fixed it locally on chrome ended up making it work on Edge too, but this isn't a solution either in my opinion:
I disabled intel UHD Graphics from Device Manager. Now running video on Edge worked.

Anyone any leads on the issue or a solution perhaps?

praveen001

update latest intel uhd 6630 driver from acer site they have provided a lastest driver that support in window 1803

https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Acer_23.20.16.5018_W10x64_A.zip?acerid=636626438458532826&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR PH315-51&OS=ALL&LC=en&BC=ACER&SC=AAP_2#_ga=2.135026801.135681986.1528092081-2103776007.1527619363