Lines on turned off screen

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Hahaha Member Posts: 243 Practitioner WiFi Icon
edited November 2023 in 2018 Archives
Nitro 5 showed short horizontal lines in several columns on screen when only screen was turned off. These didn't appear lit . Just dim and barely visible. Should they be there ?

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Answer ✓
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    Hahaha 

    What is the full model number of your device?
    Let's try a power reset to check the issue. Disconnect the charger. If your device has a non removable battery, check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery. Re-connect the charger and check the issue.

    Please let me know if this resolves the issue, or if you require further assistance!

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Answer ✓
    Options
    Hahaha 

    What is the full model number of your device?
    Let's try a power reset to check the issue. Disconnect the charger. If your device has a non removable battery, check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery. Re-connect the charger and check the issue.

    Please let me know if this resolves the issue, or if you require further assistance!

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!