Hi, I have an acer aspire v17 nitro black edition, I keep getting a stop code "Critical Process Died

theoriginalzaphod
theoriginalzaphod Member Posts: 2 New User
edited November 2023 in 2018 Archives
Hi, I have an acer aspire v17 nitro black edition, I keep getting a stop code "Critical Process Died" I've tried, virus scan, updatdrivers, undo recent updates, sfc, I've rebooted in safe mode and found in device manager that the monitor driver is "Generic PnP monitor" can anyone trll me what it should be please.

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,046 Trailblazer
    edited May 2018
    Hello,
    Which model do you own exactly?
    Did you get the update for the windows 10 version1803?
    France
  • theoriginalzaphod
    theoriginalzaphod Member Posts: 2 New User
    Hi, the actual model is aspire VN7-793G-7634 and yes it is updated to windows 10 version1803
  • laurent_14
    laurent_14 ACE Posts: 10,046 Trailblazer
    edited May 2018
    Hello,
    Did you update the Intel graphic driver?
    You should download WhoCrashed and read the dump or minidump file generated by "Critical Process Died" (BSOD).
    France