Acer Helios 300 does not dettect gtx 1060 graphic card

Makic94
Makic94 Member Posts: 5 New User
edited November 2023 in 2018 Archives
So far I tried to install new drivers from nvidia and acer site.
But I have the same yellow ! sign on device manager. 
Laptop does not detect at all the graphic card, I dont know what to do. I just bought it, it's brand new.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Makic94 
    You may try a complete reset of your device to factory settings. If the issue persists, it could be an issue with the graphics card. You may get a replacement from the retailer or contact Acer support in your region for further options. 
    Acer France : https://www.acer.com/ac/fr/FR/content/service-contact
    Acer worldwide : http://www.acer.com/worldwide/support/

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    Click on 'Yes' if the comment answers your question!
  • Makic94
    Makic94 Member Posts: 5 New User
    Sharanji said:
    Makic94 
    You may try a complete reset of your device to factory settings. If the issue persists, it could be an issue with the graphics card. You may get a replacement from the retailer or contact Acer support in your region for further options. 
    Acer France : https://www.acer.com/ac/fr/FR/content/service-contact
    Acer worldwide : http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    How to do a factory reset?
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Makic94 said:
    How to do a factory reset?
    You can use any of the below mentioned steps to reset your computer to factory settings.
    >>>Use the following steps to reset your PC to factory default settings using Acer Care Center:
    Type Recovery in the search box.
    Click Acer Recovery Management.
    Click Get started to the right of Reset your PC.
    Click Remove everything. Click Just remove my files.
    Click Reset.

    >>>Use the following steps to reset Windows 10:
    Click the Start Start menu and select Settings.
    Click Update & Security. Click Recovery.
    Click Restart now. Your computer will restart and boot to a blue Windows Recovery Management screen.
    Click Troubleshoot. Click Reset this PC.
    Choose your desired restore option and follow the instructions on your screen.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Makic94
    Makic94 Member Posts: 5 New User
    So I did factory reset but it's the same problem again.
    Now I installed a brand new windows 10 and I have this problem 
  • Makic94
    Makic94 Member Posts: 5 New User
    yeah this one