A315-51-362Z MY TOUCHPAD TWO FINGER SCROLL DOES NOT WORK ...SO HOW CAN I SOLVE MY PROBLEM??

RETURNKILER85
RETURNKILER85 Member Posts: 1 New User
edited October 2023 in Aspire Laptops
MY LAPTOP MODEL IS A315-51-362Z

[Edited to add model name]

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    RETURNKILER85 
    Are you using the same factory shipped windows operating system?
    Open Control Panel. View by Category and select click on Hardware and Sound. Under Devices and Printers, click Mouse.
    Under Devices, click Device Settings tab. Under devices check if Elan or Synaptics TouchPad is listed.
    Reinstall the touchpad driver.

    ELANTECH Download 

    Synaptics Download

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  • NURU3346
    NURU3346 Member Posts: 1 New User
    MY LAPTOP MODEL IS A315-51-362Z
    IN THIS LAPTOP SSD M.2 SLOT YES BUT IM CONFUSED THIS SLOT SATA OR NVME? 

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited August 2021
    @RETURNKILER85


    Please look at the key f6 and f7 key on keyboard .    You can see the hand symbol with fingers .   That denotes the touchpad function key.   On some models it will be on f6 and some models it will be on f7.    So we need to use the right key depending upon the laptop model .   If fn + f7 is not working then we have to use f7 alone to make it to work.     

    On some old laptop models there will be a separate button right  next to touch pad area which is beow the space bar.  It is used to turn on and off the touch pad.  On some old models it will be right next to power button.   On all new models, f7 key is used to enable and disable the touch pad. 

    If you would like to disable and enable the touchpad, please press and hold  fn key on the keyboard and then press f6 or f7 once.    If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key.      It is used to enable or disable the touchpad..    

    After disabling and enabling the touchpad check how it is working.. 


    If it is still not working 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers - Install the i/o drivers first and then install the touch pad driver 

    Note: Please dont forget to install the i/o drivers first...


    Please use this link for reference purpose

    https://softwarekeep.com/help-center/two-finger-scroll-not-working-windows-10-fixed


     


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    I am not an ACER employee
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                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi NURU3346,

    Your Aspire A315-51 supports an M. 2 SATA not NVME
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