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FAQ & Answers
@inFAMOUS welcome to the forum / thread
- Official Fix Announced by Acer_Manny
- Instructions for FIX
Currently owned Acer systems:
💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ]
💻 Predator Helios 300 (PH315-51) - Same specs and issues as above
💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
But Acer_Manny and the Acer team came through with BIOS announcement and upload.
@Roland_Lorinczi idk wether to laugh or cry at the joke😂😅
DCOM error can be system specific and apparently there is a privilege in the registry that needs modification.
Here is an example read out from a Dell XPS system VIA "Event Viewer" which has the same error.
Note: If applied to your own system you need to check event viewer for the CLSID & APPID and change the fix posted below to match.
Tinkerer
- Official Fix Announced by Acer_Manny
- Instructions for FIX
Currently owned Acer systems:
💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ]
💻 Predator Helios 300 (PH315-51) - Same specs and issues as above
💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
But Acer_Manny and the Acer team came through with BIOS announcement and upload.
Respond here if successful.
@Acer-Dan
@Acer-JoeRoot
@acer-jose
- You guys please at least show the diligence of replying or updating your users over here. We didn't pay for this attitude. Don't make the customers ***** off, please. It wouldn't be so nice
Install the ones mentioned.
: Thanks for your help I tried your instructions issue persists. I think it happens when I use Internet or play you-tube videos. Just a hunch.
Here is what happened
I emailed Acer india MD yday. Within hours got email from with the same guide from inside technical manager . Since the bios update is coming from Google drive folder (and not official Acer site) i was reluctant to even consider it. Had they been sure about fix, they would have uploaded bios on official website. think what Acer doing is passing time. Doing trail n error. These ppl are clueless. Mark my words.
You could still go ahead with GPT for windows 10, but my way. 10 off MS site, and drivers via windows or some driver manager.
LIKE - if helpful
ACCEPT - if helped resolve
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I am not an Acer employee.
Your issue could get better coverage and more answers if posted in forums than in a message to me.
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Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
Tinkerer
LIKE - if helpful
ACCEPT - if helped resolve
---------
I am not an Acer employee.
Your issue could get better coverage and more answers if posted in forums than in a message to me.
---------
Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
- 1008,Perflib:The Open Procedure for service "MSDTC" in DLL "C:\Windows\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
- 2004,Perfnet:The Open Procedure for service "MSDTC" in DLL "C:\Windows\system32\msdtcuiu.DLL" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.
- 1023,Perflib:Windows cannot load the extensible counter DLL rdyboost. The first four bytes (DWORD) of the Data section contains the Windows error code.
@roland_loranczi go to eventvwr>windows logs>system and click on level tabthis will group all errors together,now look for any error except for ones corresponding to your force restart
Last time the drivers pushed by windows caused other issues that I managed to solve by manually installing older drivers (blue screen, green videos...).
The thing is, since I reinstalled windows: no issues...so far...but it took a couple of days to a week for it to start haplening the first time around too. Then it became about daily...
Glad that you still have your event viewer log though - anyone else still on the OS installation on which you have been experiencing the issue: try following inFAMOUS's instructions to check for errors and post them if you can somehow, let's see if there's a common thread/pattern perhaps...
- Official Fix Announced by Acer_Manny
- Instructions for FIX
Currently owned Acer systems:
💻 Predator Helios 300 (PH317-52) - i7 8750H, GTX 1060, Win 10 64bit (build 1803), 8gb Ram (single channel), WD Blue 256GB SSD in M.2 slot, 931GB Hitachi HGST factory Hard drive. [Owned New Since 2018, May 22nd - Overheating (solved-ish) , PredatorSense not working (solved) & BLACK SCREEN ISSUE (BIOS update 1.15) ]
💻 Predator Helios 300 (PH315-51) - Same specs and issues as above
💻 Aspire 5750G - 2nd Gen. i5 processor, 4gigs of ram, nVidia GT 540M [Owned new Since 2010 - in working condition]
But Acer_Manny and the Acer team came through with BIOS announcement and upload.
Tinkerer
Mine is predator ph315-51 BIOS v1.05
How to get original key from the present installed os to use it on fresh installation of windows 10 . I got windows 10 preinstalled . So will i loose my genuine version if i install from MS site
I am newbie i don't have much knowledge about these things