My all in one desktop computer will not connect to my HPprinter

Travis54

My all in one desktop will not connect to my HP Printer

DarkRaNgEr

Travis54 said:

My all in one desktop will not connect to my HP Printer

Use the steps in this document to troubleshoot issues that can cause network printer setup problems.

Step 1: Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any error states present during the printer setup.

   NOTE:

The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Disconnect the power cord from the router.
2. Turn off the printer.
3. Close all running programs on your computer, including the HP software installation window, then shut down the computer.
4. Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
5. Turn on the printer.
6. Turn on the computer.
7. Try installing the HP driver and software again.

Step 2: Check the network and printer connection status

Make sure your network is working correctly and that the printer is ready for the network setup.

1. Confirm that the printer is ready for the network setup.
   • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is either on and steady, or blinking.
   • Wired network connection: Check that the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink when the cable is connected.
     Figure : Connect the cable to the printer and to the router

     
2. Make sure your printer is not connected to a guest or host network, such as those networks found in schools, hotels, or home networks that allow guest logins. For more information see Can't Print on a Guest or Host Network.
3. If you have a dual band router, make sure it is set to the 2.4 GHz band. If your router is set to the 5 GHz band, the printer cannot connect to the network.
4. On the computer, mouse over the network icon in the notification area to view the network name and status of the connection.

      NOTE:

   If you are using a Virtual Private Network (VPN), disconnect from it when installing the printer.

   Figure : Example of the Wireless icon showing the network name and connection status

   
   • If the network shown is not yours (for instance, if you connected to a neighbor's or guest network), you must reconnect to your own network to complete the printer setup.
   • If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.
   • If the network status is not connected, confirm that your network is working correctly, then check the status again. Make sure a check mark displays next to the network name.
   • If an Airplane icon displays, click the icon, slide the Airplane mode slider to Off, then connect to your wireless network.
     Figure : Example of Airplane mode enabled

     
5. Try installing the HP driver and software again.

Step 3: Manually connect the printer to your network (wireless connections only)

Try connecting the printer to your network manually so that the HP installer can find the printer. Use the Wireless Setup Wizard if you have a touch or text-based control panel, or try Wi-Fi Protected Setup (WPS). After connecting, try installing the HP driver and software again.

Steps for printers with touch or text-based control panels

Steps for printers with basic control panels

Step 4: Run the HP Print and Scan Doctor

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

1. After HP Print and Scan Doctor opens, click Start on the Welcome screen.
2. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry.
3. Select your printer, and then click Next.
   Figure : Select your printer

   
4. If a connection problem is detected, click the method being used to connect the printer, follow the instructions on the screen, and then click Retry.
   The tool provides helpful information to set up your networked printer, including network login information and current network information for the computer.

Step 5: Temporarily disable firewall software on the computer

Firewall software helps block threats from outside your network, but some settings or configurations can block communication with network printers. Use the Print and Scan Doctor to identify and temporarily disable firewall software on your computer.

1. Return to the Print and Scan Doctor window, and then click Network.
   Figure : Click Network in the HP Print and Scan Doctor window

   
2. In the drop-down menu, click Troubleshooting Firewalls.
   Figure : Click Troubleshoot Firewalls in the drop-down menu

   
3. Click the name of any firewall software on your system that has an Enabled status, and then click Disable.
   Figure : Example of the Troubleshooting Firewalls window

   
4. Try installing the HP driver and software again.
   • If the installation completed, consult the firewall software support to change settings such as security level, trusted zones, and open ports to allow communication with HP software and websites. After changing the settings, re-enable the firewall in the Print and Scan Doctor.
   • If the installation failed, the firewall software is not causing the issue. Re-enable the firewall in the Print and Scan Doctor, then continue to the next step.

Step 6: Uninstall the HP driver and software

Some HP software components might have installed incorrectly, even if the driver and printer setup did not complete.

1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
2. Search Windows for programs and features, and then click Programs and Features in the list of results.
3. In the list of installed programs, click your HP printer name, and then click Uninstall or Yes.
4. Follow the on-screen instructions to complete the software removal.
5. Restart the computer.

Step 7: Reinstall the HP software

After uninstalling the software, go to HP Customer Support to download the most current version of the full feature software for your printer. This ensures your printer has complete functionality.

   NOTE:

As an alternative, you can use the software disc if it supports the operating system installed on your computer.

1. Turn on the printer.
2. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed.
3. Go to HP Customer Support - Software and Driver Downloads.
4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.
   The software results page for your printer displays with the default operating system selected.
5. If you need to change the operating system, click Change, select your version, and then click Change.
6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

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