ACER A515-51G-58GJ internal fan/overheating problem

Hi,

I purchased an ACER A515-51G-58GJ laptop recently (Delivery date: 28 April 2018), but am having a problem.

About 3 days back, the laptop shutdown automatically while few small programs like firefox were running.

The vent on the backside does flow out some air. I am not sure whether the laptop has a fan or the fan is not working/detached from the motherboard (Sorry, I don't know much about hardware). Please see this image (and the annotations in it) of the backside of the Acer laptop: https://imgur.com/K49Mkqi

I installed CPUID HWMonitor, HWiNFO and SpeedFan applications but there is no mention of any fan in the details.

Also, the core(s) temperature reaches to 79 degree celsius while running Diablo 3 (GPU: NVIDIA GeForce MX150) for only 3 minutes. I have Core temp application running in the background with Overheat protection set for max 75 degree celsius.

HWiNFO details:-

Max core temperature: 79 degree celsius

Average core temperature: 58 degree celsius

Max GPU (NVIDIA GeForce MX150) temperature: 77 degree celsius

Average GPU (NVIDIA GeForce MX150) temperature: 14 degree celsius

Acer laptop details:-

Model number: NX.GT1SI.001

CPU: Intel Core i5-8250U

GPU: NVIDIA GeForce MX150, Intel UHD Graphics 620

Operating System: Windows 10 Home

More details: https://www.amazon.in/A515-51G-58GJ-INTEL-8250U-SCREEN-NVIDIA/dp/B078WSNJSM/ref=sr_1_1?s=computers&ie=UTF8&qid=1520432383&sr=1-1&keywords=mx150+laptops

I read somewhere that the maximum core temperature should be 75 degree celsius. Although the Tjunction (max core temperature I think) value is 100 degree celsius for Intel Core i5-8250U according to this link: https://ark.intel.com/products/124967/Intel-Core-i5-8250U-Processor-6M-Cache-up-to-3_40-GHz

Any help would be appreciated.

Accepted answers

All comments

brummyfan2

Hi,
I don't think the heat is the issue, I suspect something else might be the reason for shutdown, I would suggest you to return it for a refund or a replacement, I suspect that it could be a faulty device.

kunalcool3010

The automatic shutdown of laptop occurred just once. From my experience with a previous laptop, I am afraid that the automatic shutdown could be because of a fault in the motherboard.

Could there be a log/record in the system of the automatic shutdown? so that I can prove that automatic shutdown did happen and the laptop is defective and hence avail for refund or replacement.

The laptop had Endless OS 3 as default operating system. I had erased (secure erase) the hard drive and then installed Windows 10 home. Would this be a problem while asking for a refund or replacement?

@brummyfan2: Could you tell by seeing this image (backside of the Acer laptop): https://imgur.com/K49Mkqi whether the highlighted part is a fan or not? Or if it is a fan then maybe it is not working or detached from the motherboard?

[OFF-TOPIC] If I save an image(macrium reflect image) of the operating system, can it be installed on a different machine assuming I get a replacement laptop?

brummyfan2

Hi,
You can view the logs in Event viewer:https://www.tenforums.com/tutorials/78335-read-shutdown-logs-event-viewer-windows.html
You may have to reinstall the default OS when you return, but I'm not sure, so please wait for someone else to comment on that.
It's the fan you have highlighted.
If you use Microsoft Account to login, you may be able to do it, if not, it may not work as every OS licence belongs to a particular laptop.

kunalcool3010

I called up Acer Customer Care regarding the issue and a repair person came to my home the next day.

He booted from a USB which had Acer diagnostic tools and there were no hardware problems found. The internal fan was indeed running, one has to place his/her ear near to the fan to actually hear it! The exact cause of the automatic shutdown couldn't be found. He advised placing something underneath the laptop in such a way that there is some room for the air to come out of the laptop.

It would be great if someone can give advice whether it is necessary to purchase a cooling pad.

Also, why aren't hardware monitoring tools detecting the internal fan as it is working?

Is there any application which can save monitoring data to a file in case the temperature goes beyond a specified limit? (Just like how Windows Event Viewer saves a log in case of an unexpected shutdown). The Core Temp application does give a pop-up notification if the temperature goes beyond the specified limit but no history is maintained of these notifications and cannot be retrieved according to this link: https://superuser.com/questions/947947/view-past-notifications-in-windows-10

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