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Help for mic problem of Acer Predator Helios 300. Neither I can use headphones nor built-in mic.

KLM23KLM23 Posts: 1Member Newbie
Hello I have Predator Helios 300 - G3-571-77QK, the computer doesnt recognize the mic of my headphones. I tried to reinstall all the sound software, updated all, but nothing has changed. Even the drivers from Acer's website doesnt work. Need your immediate help.

Thank you.

FAQ & Answers

  • BrentyBrenty Posts: 1Member New User
    I am sadly having the exact same issue on my Predator Helios 300 G3-571. Just bought a new mic thinking it was a peripheral problem. Tired reinstalling/updating all drivers, and every other option offered to me - still no change :( PLEASE HELP ASAP!
  • rafaeltorres_99rafaeltorres_99 Posts: 15Member Troubleshooter
    Same problem here. 
    i have the Logitech G430 headphones and the pc doesnt recoginze de mic.. Already updated ALL the drivers. The headphones works correctly.

  • Red-SandRed-Sand Posts: 1,755ACE Pathfinder
    Two things: 

    1st go to windows settings > privacy > microphone - make sure it's enabled

    2nd go to control panel > hardware & sound > Hd audio manager - double click the little circle underneath where it says "analog" and select "headset"
    - Hotel Hero
  • osmanre263osmanre263 Posts: 17Member Troubleshooter
    Try holding down your power button to shut off the computer and restart it. I found this solution on a thread and it actually worked which was surprising. I then reinstalled the audio drivers from realteks website.
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