Acer Aspire e15 e5-575-33bm only works / powers on when the power adapter is plugged in.

brett549
brett549 Member Posts: 19 Troubleshooter
edited August 2023 in 2018 Archives
Acer Aspire e15 e5-575-33 bm only works / powers on when the power adapter is plugged in. Also the battery level stays at 93%, it appears to be charging but never goes higher.  I have unplugged and replugged in the battery, used the battery reset, unplugged the battery and pressed the power button for 60+ seconds to ensure all the power was out of the system.   Anyone else have this problem or solved this problem?  I'm at a loss. 

Best Answer

  • brett549
    brett549 Member Posts: 19 Troubleshooter
    Answer ✓
    my issue is solved.  I'm a little embarrassed, I thought I had scoured the internet looking for the answer to this issue.  I just wen to Acer Answers Knowledge base and immediately found the answer.  I had left the access panel off after installing my new SSD and ensuring it worked properly, etc...  Anyway...here is the solution from Acer Knowledge Base:  Aspire E15 will not operate on battery power if the memory or hard drive access doors are not installed correctly.  :3

Answers

  • brett549
    brett549 Member Posts: 19 Troubleshooter
    Answer ✓
    my issue is solved.  I'm a little embarrassed, I thought I had scoured the internet looking for the answer to this issue.  I just wen to Acer Answers Knowledge base and immediately found the answer.  I had left the access panel off after installing my new SSD and ensuring it worked properly, etc...  Anyway...here is the solution from Acer Knowledge Base:  Aspire E15 will not operate on battery power if the memory or hard drive access doors are not installed correctly.  :3
  • aliean4
    aliean4 Member Posts: 18 Troubleshooter
    i have this problem too. but i didn't make change my hard drive panel before.i will unplug and re plug Hard and RAM