KEY FAILURES

kenecyee
kenecyee Member Posts: 1 New User
edited August 2023 in 2018 Archives
Hello everyone,

I just recently discovered that my CTRL button and ESCAPE button have stooped working all of a sudden.
i have not had any physical shock or water spill on the keyboard. i have tried updating my drivers but go no positive result.
am using acer v nitro 2015. i have used this computer just for 6months.

Am really helpless and disappointed at this point. please any help will be appreciated. thanks

Answers

  • brummyfan2
    brummyfan2 ACE Posts: 28,593 Trailblazer
    Hi,
    Have you tried uninstalling the driver in Device manager?
    Go to Device manager, expand Keyboards, right click Standard PS/2 keyboard, click uninstall the driver, reboot and let Windows install the driver.
  • Noton
    Noton Member Posts: 17 Troubleshooter
    Not to worry, if the unit is just 6 months old you could call the Acer Technical Support team and have them take it in for a repair. It could be a genuine hardware issue and can be fixed.