Acer Predator 15 froze, restart, got screen artifacts and does not recognize my GPU

Somitomere
Somitomere Member Posts: 40 Die Hard WiFi Icon
edited November 2023 in 2018 Archives
Hi,
I have Acer Predator 15 G9-593 with GTX 1070. 
I was playing Heroes of the Storm and out of sudden my laptop froze and restarted. When my system booted the graphic card is not recognized and the screen has weird artifacts all over it. How bad is it?  

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Looks like a VRAM failure. I suggest you to contact Acer support, but before that try resetting the battery, which might help.

    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset


    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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