Brand New Nitro turns on and off 4 times in a row while plugged in and charging

terramorph
terramorph Member Posts: 1 New User
edited November 2023 in 2018 Archives
Complete Model No. & Specs: Nitro 5 AN515-51-55WL 15.6" Gaming Laptop Computer - Black; Intel Core i5-7300HQ Processor 2.5GHz; NVIDIA GeForce GTX 1050 Ti 4GB GDDR5; 8GB DDR4-2400 RAM; 256GB Solid State Drive; Microsoft Windows 10 Home 64-bit; Secure Digital Card Reader; 10/100/1000 Network; 2x2 802.11ac Wireless; Bluetooth 4.0; 15.6" Full HD Widescreen LED-backlit IPS Display

Computer is plugged in, charging. All Power settings are set to Never. Screensaver is Off. 

Computer turned on and off 4 times in a row. It did it again later for 3 times. 

What can I do?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    terramorph 

    Please try a simple power reset and check the issue. Disconnect the charger.  Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger power On the laptop and check the issue.

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