Acer K272HL issues....

JuanGuapo
JuanGuapo Member Posts: 1 New User
edited February 2024 in 2018 Archives
My wife and I bought this monitor in 2016 to use as a second screen with our notebooks and old home iMac.

Last year, I received a MacBook Pro (2017 15" TouchBar) and use it with HDMI (with Apple-branded Multiport USB C to HDMI adapter).

A few things have begun to happen that I'd like to get some feedback on before I send it in for warranty service.
  1. Press power button to turn-off monitor, blue LED turns off; however, the display panel backlight will sometimes stay on or come on all by itself (black screen), nothing on. This happens pretty often now.
  2. Picture will intermittently go in/out of clarity vs. fuzzy. Unplug/re-plug monitor solves the problem temporarily. Using resolution 1920x1080 (1080p) on MacBook Pro (2017 15" TouchBar with Apple-branded USB C/HDMI adapter), and on old iMac (DVI, El Capitan, Apple-branded mini-DVI to DVI Adapter).
  3. Connected via VGA, no issues except text and graphics are "fuzzy" at-best. Not crisp or detailed at all. Connected with iPhone 7 via Apple-branded Lightening to VGA adapter, it works but still fuzzy.
  4. At-times, if I've used the K272HL via HDMI on my MacBook Pro, it will occasionally cause the MacBook Pro to not wake past black screen. At work, I use a VGA projector (classroom) and HDMI projector (another classroom), no issues, they never causes the MacBook Pro to glitch-up. Only if I've used the K272HL at home with this MacBook Pro does it cause the MacBook Pro to have the "wake to black screen" issue (knock on wood). I spoke with AppleCare, they advised me to not use the monitor any longer as it may be what is causing it to glitch-up.
  5. I've swapped the HDMI cables, too. No change.

For the moment all roads seem to point to the monitor.

I tried looking for an updated driver (per AppleCare instructions) but was unable to find one for Mac. The only workaround I've found is to use it with VGA-only, or just use my small 32" bedroom TV (via HDMI) with the MacBook Pro when I need to work.

Please advise, thanks!


Answers

  • siriusaz
    siriusaz Member Posts: 1 New User
    edited July 2018
    I am having similar problems with a Mac Mini (monitor worked fine for 2 years with Mac Mini) and now has stopped working.  On my 2017 MacBook Pro w/ touch-bar the monitor is connected but show ONLY BLACK on the screen.  Used x3 different HDMI cables, countless resets of MacMini + MacBook + Monitor...exhausted all options...this monitor is on, blue light, nothing but BLACK...out of solutions... can anyone from Acer address post of these posts having the same issue??!!