Battery problems

mickeullen
mickeullen Member Posts: 1 New User
edited November 2023 in 2018 Archives
My acer swift 5 "dies" when i dont have the charger connected. The acer care center says that the battery is i good shape and it has 93% but i also says "not charging"
I have tried to press the power button 40 sec and then start it with the charger but when i remove the charger the computer closes down. What is the problem? 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    mickeullen

    What is the full model number of your device?
    Please try this steps : open device manager, under the Batteries category, Uninstall "Microsoft ACPI Compliant Control Method Battery".
    Then in Device Manager taskbar, click Scan for hardware changes. After device manager detects Microsoft ACPI Compliant Control Method Battery component and restores it, restart your computer and check the issue.

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