Aspire E 17 Random shutdowns every 10minutes to 5 hours randomly (Audible Pop Sound)

Katsukai

Hello my E 17 has recently started to randomly shut down without any warning ( Event ID 41 kernel power). The laptop is 3 years old and I have maintained the laptop on good condition (Cleaned fans, replaced thermal pastes.) Whenver my laptop randomly shutsdown I get these two events on the event viewer before Event ID 41. File System Filter 'npsvctrig' (10.0, ‎2070‎-‎05‎-‎05T17:38:28.000000000Z) has successfully loaded and registered with Filter Manager.  File System Filter 'FileCrypt' (10.0, ‎2013‎-‎05‎-‎08T15:49:03.000000000Z) has successfully loaded and registered with Filter Manager.

Does anyone have any clues? I tried without battery connected and I still have the same issues, it isn't cooling related and the shutdowns happen really randomly and sometimes it can shutdown five times on a boot on a row or work completely fine for some hours.

Balatekie

Hi, From the information shared, it seems to be hardware related issue.

As a work around, you can load computer is Safe Mode and let it stay for some hours. Check whether the unit shuts down automatically in Safe Mode. If it shuts down, then confirmed to be hardware issue. You can contact Acer Technical Support for checking repair options.

 If unit do not shut down in Safe Mode, then is might be software issue. You can try Recovery. 

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

RanY2J

Katsukai said:

Hello my E 17 has recently started to randomly shut down without any warning ( Event ID 41 kernel power). The laptop is 3 years old and I have maintained the laptop on good condition (Cleaned fans, replaced thermal pastes.) Whenver my laptop randomly shutsdown I get these two events on the event viewer before Event ID 41. File System Filter 'npsvctrig' (10.0, ‎2070‎-‎05‎-‎05T17:38:28.000000000Z) has successfully loaded and registered with Filter Manager.  File System Filter 'FileCrypt' (10.0, ‎2013‎-‎05‎-‎08T15:49:03.000000000Z) has successfully loaded and registered with Filter Manager.

Does anyone have any clues? I tried without battery connected and I still have the same issues, it isn't cooling related and the shutdowns happen really randomly and sometimes it can shutdown five times on a boot on a row or work completely fine for some hours.

This is a bit worrying. There is a hardware inside your machine called the capacitor and usually it's there to prevent electric surges and I think it is being put on a toss and pops so your machine turns off to avoid further damage. If your machine is under warranty, bring it for repair or if you don't have a warranty, try to still send it for a paid report. 

It might be a problem with the battery as well but at all costs, take it to the store man.

Katsukai

To add on information, the computer doesn't necessary shutdown during heavy stress or gaming. Sometimes experienced having it crash when I add pressure top of the laptop keyboard

Katsukai

Also this been popping a lot on the event viewer. The local adapter does not support an important Low Energy controller state to support peripheral mode.  The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff.  Low Energy peripheral role functionality will not be available. This is on the Bluetooth BTHUSB.

RanY2J

Katsukai said:

Also this been popping a lot on the event viewer. The local adapter does not support an important Low Energy controller state to support peripheral mode.  The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff.  Low Energy peripheral role functionality will not be available. This is on the Bluetooth BTHUSB.

This is because of your Bluetooth driver, I do not think this is related with each other. Try to perform or run a stress test and see if the machine does the shutdown? Also, i have a question, does the machine shutdown while being charged?

Katsukai

RanY2J said:

Katsukai said:

Also this been popping a lot on the event viewer. The local adapter does not support an important Low Energy controller state to support peripheral mode.  The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff.  Low Energy peripheral role functionality will not be available. This is on the Bluetooth BTHUSB.

This is because of your Bluetooth driver, I do not think this is related with each other. Try to perform or run a stress test and see if the machine does the shutdown? Also, i have a question, does the machine shutdown while being charged?

I rarely have it unplugged, so yes.

Noton

Going by your description I would suggest that you check running the system in safe mode in networking and see if the same problem persists. Next I would like to suggest you update the BIOS, hardware drivers and Windows first. If it reoccurs, you may try the following steps.1.    Click Start, right click Computer and click Properties. 2. Click Advanced system settings and click Settings under Startup and Recovery.3.Uncheck the box for Automatically restart and click OK. If these don't fix I suggest next you test the issue in Clean Boot. Clean boot steps;Click Start and type msconfig in the search box.Press Enter.On the General tab, click Selective startup.Clear the Load startup items check box.Click the Services tab.Select the Hide all Microsoft services check box (at the bottom).Click Disable all.Click OK.I do believe that if the issue does not fix it may be due to a bad hard disk drive. So, use hddtune (or any other tool that allows to diagnose your HDD..e.g: CrystalInfo;etc) and see if there's anything in the Health section of your HDD...like pending sectors; reallocated sectors; 

RanY2J

Katsukai said:

RanY2J said:

Katsukai said:

Also this been popping a lot on the event viewer. The local adapter does not support an important Low Energy controller state to support peripheral mode.  The minimum required supported state mask is 0x491f7fffff, got 0x1fffffff.  Low Energy peripheral role functionality will not be available. This is on the Bluetooth BTHUSB.

This is because of your Bluetooth driver, I do not think this is related with each other. Try to perform or run a stress test and see if the machine does the shutdown? Also, i have a question, does the machine shutdown while being charged?

I rarely have it unplugged, so yes.

Simply put, send it for repair. Trust me, it is the capacitor causing the issue mostly. Every time there's a audible pop up sound followed by a restart makes sense. Your machine is just trying to shut itself down because to avoid further damages. 

onepunchass

Katsukai said:

Hello my E 17 has recently started to randomly shut down without any warning ( Event ID 41 kernel power). The laptop is 3 years old and I have maintained the laptop on good condition (Cleaned fans, replaced thermal pastes.) Whenver my laptop randomly shutsdown I get these two events on the event viewer before Event ID 41. File System Filter 'npsvctrig' (10.0, ‎2070‎-‎05‎-‎05T17:38:28.000000000Z) has successfully loaded and registered with Filter Manager.  File System Filter 'FileCrypt' (10.0, ‎2013‎-‎05‎-‎08T15:49:03.000000000Z) has successfully loaded and registered with Filter Manager.

Does anyone have any clues? I tried without battery connected and I still have the same issues, it isn't cooling related and the shutdowns happen really randomly and sometimes it can shutdown five times on a boot on a row or work completely fine for some hours.

do you have a panel to easily upgrade your ram...?? if you do open that panel and there u might gave kind of button ... to the pannel add a tape or something to keep pressing it.. (the button actually looks kinda like a black strip)... i've had the same problem with my acer f15... after doing that it stopped shutting down randomly... hope it helps