Windows cannot access to acerportal in a black screen with cursor only

HelpMePls
HelpMePls Member Posts: 2 New User
edited August 2023 in 2018 Archives
I have an Aspire ES 14 and i restarted this happened after startup:
I dont know what to do pls help

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    Hi!! You can just remove the Acer Portal program and re-install it. You can follow the below steps to remove it. 

    1. Type Programs and Features in the Windows search box.
    2. Select Programs and Features from the list of search results.
    3. Select the Acer Portal program you want to uninstall and click the Uninstall button at the top of the list.

    After uninstall the program, reboot your computer. Then visit the website https://www.cloud.acer.com/ops/downloads to re-download Acer Portal. Hope this helps!!

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