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Acer aspire xc-704 NO POWER

GeemacGeemac Posts: 3Member New User
first time purchased Acer product about 14 months ago for wife’s use. Mainly word and internet use. Turned on and no power, no indicator lights nothing!!!!

Any assistance great fully received

FAQ & Answers

  • Rudy21Rudy21 Posts: 581Ally
    edited April 19
    Hi,

    Please try the below steps to resolve your issue.

    1. Unplug all the cables, press and hold the power button for 30-40 sec ( doing this would erase static energy )
    2. re-connect the power plug and power on the unit. ( if issue resolved then re-connect all the other cables if No then try the steps below )

    1. try a different wall socket
    2. try to switch cables with monitor power plug and computer power plug ( if the unit comes on then it could be an issue with power cable and if the issue is still not resolved then you may need to contact acer technical support for help )

    Kindly visit the following for the support :-https://us-store.acer.com/
    =) if this answers your question, please hit the Accept Answer =)
  • billseybillsey Posts: 4,870ACE Pathfinder
    Also when you first turn it on, does the fan on the power supply spin, even for just a bit? If it does it's an indication that the power supply itself is shutting down due to a self check failure. If the fan doesn't even try to spin it's more likely a problem with the power switch. In general this type of symptom is caused by something in the power circuit, which goes switch; motherboard; supply; motherboard. The first motherboard is the circuit to turn the supply on, which is always powered. The second is where the rest of the motherboard is turned on.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • GeemacGeemac Posts: 3Member New User
    billsey said:
    Also when you first turn it on, does the fan on the power supply spin, even for just a bit? If it does it's an indication that the power supply itself is shutting down due to a self check failure. If the fan doesn't even try to spin it's more likely a problem with the power switch. In general this type of symptom is caused by something in the power circuit, which goes switch; motherboard; supply; motherboard. The first motherboard is the circuit to turn the supply on, which is always powered. The second is where the rest of the motherboard is turned on.

  • GeemacGeemac Posts: 3Member New User
    Thanks for response. Unit totally dead. Fan does not turn on even for a second
  • billseybillsey Posts: 4,870ACE Pathfinder
    OK, assuming you don't have an extended warranty it's time to get down and dirty. You'll want to either test the power switch to make sure it's making contact when pressed or jumper the enable pin on the power supply connector to verify the supply itself is good. Either of those require some tools and skills, so if you're uncomfortable with it it's time to find a technician. It'd also be possible the power cord itself has an issue, or even the outlet it's plugged into.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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