Certain keys on the chromebook are not working

Parkourmang056
Parkourmang056 Member Posts: 1 New User
edited November 2023 in 2019 Archives
The problem is that certain keys on the keyboard are not working. I am unable to do a reset of the chromebook. Is there any solution to it. The keys are: 1.q.a.z.3.e.d.c.4.r.f.v.5.t.g.b.`

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    hold ESC+Refresh key+power button to do a powerwash.
    or
    go the settings and do a powerwash
    Accept if its Helpful.   B)
  • anto
    anto Member Posts: 19 Troubleshooter

    Certain keys on the chromebook are not working

    Solution:

    To reinstall Chrome OS using a USB flash drive, you must have a PC with internet access and a 4GB or larger USB flash drive. To create your USB flash drive, visit our Create a USB Recovery Flash Drive for your Chromebook article.

    Use the following steps to reinstall your Chrome OS with a USB Recovery Flash Drive.

    1. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook.
    2. The Chromebook will boot to Developer Mode. Insert your Chromebook USB recovery flash drive.
    3. The integrity of the recovery media is verified, then the system is recovered from the USB flash drive. This process takes about 10 minutes to complete.
    4. Once the system recovery is complete, unplug the USB flash drive.
    5. The Chromebook will restart automatically.
    6. Follow the on-screen instructions on the Welcome! screen.

    Your Chromebook is now back to factory default settings.


  • AntoJoseph
    AntoJoseph Member Posts: 83 Fixer WiFi Icon
    edited April 2018
    Please perform power wash, But still if the issue not fixed,  Kindly visit the following for the support :-https://store.acer.com/en-us/
  • AntoJoseph
    AntoJoseph Member Posts: 83 Fixer WiFi Icon
    After power wash if still the issue persist, Contact the acer technical support for further assistance
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Parkourmang056 if the issue still persist after power wash then it is considered to be hardware issue and for warranty help please contact acer support.
    Click on 'Yes' to accept my comment as answer
  • AntoJoseph
    AntoJoseph Member Posts: 83 Fixer WiFi Icon

    Hi, Have you performed power wash.

    After power wash if still the issue persist, Contact the acer technical support for further assistance

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Those keys are consistent with a loose/bad keyboard cable or keyboard. Does an external USB or Wireless keyboard work properly ?
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    edited May 2018
    Sorry.. its a wrong entry..
    Click on 'Yes' to accept my comment as answer
  • Klynnu
    Klynnu Member Posts: 2 New User
    that same thing is happening to me, with the same keys, how did u fix it
  • JamJar
    JamJar Member Posts: 1 New User
    You can avoid the powerwash and just press the refresh key and the power button, and then power back on again.
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Klynnu said:
    that same thing is happening to me, with the same keys, how did u fix it
    try the steps provided by fellow member @christy1

    Click on 'Yes' to accept my comment as answer