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Certain keys on the chromebook are not working

Parkourmang056Parkourmang056 Posts: 1Member New User
The problem is that certain keys on the keyboard are not working. I am unable to do a reset of the chromebook. Is there any solution to it. The keys are: 1.q.a.z.3.e.d.c.4.r.f.v.5.t.g.b.`

FAQ & Answers

  • christy1christy1 Posts: 565Ally
    hold ESC+Refresh key+power button to do a powerwash.
    or
    go the settings and do a powerwash
    Hit Accept if its Helpful.   B)
  • antoanto Posts: 19Member Troubleshooter

    Certain keys on the chromebook are not working

    Solution:

    To reinstall Chrome OS using a USB flash drive, you must have a PC with internet access and a 4GB or larger USB flash drive. To create your USB flash drive, visit our Create a USB Recovery Flash Drive for your Chromebook article.

    Use the following steps to reinstall your Chrome OS with a USB Recovery Flash Drive.

    1. Press and hold the Esc key and refresh (F3) key and then press the power button to turn on the Chromebook.
    2. The Chromebook will boot to Developer Mode. Insert your Chromebook USB recovery flash drive.
    3. The integrity of the recovery media is verified, then the system is recovered from the USB flash drive. This process takes about 10 minutes to complete.
    4. Once the system recovery is complete, unplug the USB flash drive.
    5. The Chromebook will restart automatically.
    6. Follow the on-screen instructions on the Welcome! screen.

    Your Chromebook is now back to factory default settings.


  • AntoJosephAntoJoseph Posts: 83Member Fixer
    edited April 2018
    Please perform power wash, But still if the issue not fixed,  Kindly visit the following for the support :-https://us-store.acer.com/
  • AntoJosephAntoJoseph Posts: 83Member Fixer
    After power wash if still the issue persist, Contact the acer technical support for further assistance
  • Rudy21Rudy21 Posts: 1,338ACE Pioneer
    Parkourmang056 if the issue still persist after power wash then it is considered to be hardware issue and for warranty help please contact acer support.
    Click on 'Yes' if the comment answers your question
    Hit 'Like' if you find the answer helpful!  :)  :)
  • AntoJosephAntoJoseph Posts: 83Member Fixer

    Hi, Have you performed power wash.

    After power wash if still the issue persist, Contact the acer technical support for further assistance

  • padgettpadgett Posts: 4,012ACE Pathfinder
    Those keys are consistent with a loose/bad keyboard cable or keyboard. Does an external USB or Wireless keyboard work properly ?
  • Rudy21Rudy21 Posts: 1,338ACE Pioneer
    edited May 2018
    Sorry.. its a wrong entry..
    Click on 'Yes' if the comment answers your question
    Hit 'Like' if you find the answer helpful!  :)  :)
  • KlynnuKlynnu Posts: 2Member New User
    that same thing is happening to me, with the same keys, how did u fix it
  • JamJarJamJar Posts: 1Member New User
    You can avoid the powerwash and just press the refresh key and the power button, and then power back on again.
  • Rudy21Rudy21 Posts: 1,338ACE Pioneer
    Klynnu said:
    that same thing is happening to me, with the same keys, how did u fix it
    try the steps provided by fellow member @christy1

    Click on 'Yes' if the comment answers your question
    Hit 'Like' if you find the answer helpful!  :)  :)
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