My laptop won't charge

MathiasLindek
MathiasLindek Member Posts: 1 New User
edited November 2023 in 2018 Archives
I got my laptop (Acer Predator Helios 300) Yesterday, everything worked fine, but when i turned my laptop on today suddenly it stopped charging? help pls

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Try resetting the battery: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    If it does not help contact your seller and return the device.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    edited April 2018
    Also keep in mind that sometimes this reset method must be performed multiple times for it to work. 

    I have a FB group with 1800+ Helios owners and every one of them (who has had this issue) has fixed it from doing solid 40 second holds on the pin hole reset multiple times. 
    - Hotel Hero