Helios 300 G3-571-77QK Laptop Wifi No Internet When Charger is not Plugged In

azakhi

Hello,

I have the laptop written in title. When I connect to any Wireless network with charger plugged in it connects and I have internet. However when I unplug charger, it still shows connected to network but no internet. I tried this with several different Wireless networks including my mobile phone's hotspot. So far I have tried following:

1. Changed power options so that Wireless is always on Maximum Performance even when on battery
2. Unchecked the checkbox in device manager Wireless driver power options that says 'Allow the computer to turn off this device to save power'
3. Reinstalled drivers
4. Power resetted the laptop as suggested by Support
5. Resetted the BIOS as suggested by Support

Still no luck. I have no idea how to proceed now.
Thanks

cSMVEacy

I used to have the same issue as you on my laptop which is the same as yours. Not really sure if it will work for you but what I did was use the high performance power profile in windows as a work around. I've updated my bios as the new ones became available and I'm thinking one of the newer ones fixed the issue as I have no issues anymore using the balanced power profile. Guess if you haven't tried either the power profile or updating the bios it's worth a shot to see if it cures it for you.