My aspire v5-431 is not going beyond Acer logo after starting it..

HempscHempsc Member Posts: 3 New User
After switching on the laptop, it's not going beyond Acer laptop.
Sometime shows  preapiring automatic repair. Nothing done. Someone can help me. What is the problem window or hardware like ram

FAQ & Answers

  • ven98ven98 ACE Posts: 4,074 Pathfinder
    What is the version of windows you are running?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • HempscHempsc Member Posts: 3 New User
    Recently upgraded it to window 10
  • ven98ven98 ACE Posts: 4,074 Pathfinder
    edited April 2018
    Most likely some system file got corrupted, preventing windows from starting up. You should use your recovery drive to re-install windows. To do so follow these steps:
    1.Plug-in the USB recovery drive
    2.Turn on the laptop and press F12(boot menu), if the boot menu doesn't appear, go to BIOS(press F2 at boot) and from 'BOOT' tab enable the F12 boot menu, then safe and exit. Not the F12 menu will be available. From the menu select the USB drive as a boot drive.
    3. The system will now boot from the USB drive.
    4. Go to to troubleshoot and try startup repair, then if it doesn't work try system image recovery. If nothing works try with system restore. If there is a restore point created, windows will revert back to a previous date and it is likely to fix the corrupted files. With this method only the most recent files will be lost.
    5. If that doesn't work, you should re-install windows with the recovery drive.

    If you don't have a recovery drive, you have to create a windows installation media from another PC. You should prepare at least 16GB USB drive. Visit this page to download the desired version of windows that you have had previously on your device. After the windows image file is downloaded, you should download and run rufus. Plugin the USB drive and open rufus after it is downloaded and set the settings the same way as shown in the picture. Make sure you run rufus after you connect the USB.

    After the USB drive is prepared follow steps 1 to 5 from above.


    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • HempscHempsc Member Posts: 3 New User
    Thanks a ton but do not have us recovery drive
  • ven98ven98 ACE Posts: 4,074 Pathfinder
    Then you have to create windows installation media(look at my previous post), but you need another working PC in order to be done.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

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