Can anyone help with my acer c720 laptop?

Emilys87765
Emilys87765 Member Posts: 1 New User
edited November 2023 in 2018 Archives
My laptop has gone black beforehand, but just the black light. When you move it back and forth it would go on and off, I recently noticed it started doing it again and when I tried the same process as before to fix it, it went totally black. I noticed that there was a little gold piece attached to the cord I was pushing up and really hope I didn’t break it! It would be great if anyone knows how to fix this!

Answers

  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    The cable connecting the screen to the rest of the laptop probably should be reseated or replaced. Jack E/NJ

    Jack E/NJ

  • AntoJoseph
    AntoJoseph Member Posts: 83 Fixer WiFi Icon
    Yes, power wash should help.
    A 'Powerwash' is a Factory Reset that is used prior to performing a system recovery. Performing a powerwash will erase all local data. 

    Powerwash When Not Signed In
    Shutdown the power completely by holding down the power button for 5 seconds
    Press the power button to turn the Chromebook on.
    Once the Chromebook has finished booting, ensure you do not log in.
    On the sign in screen, press the Ctrl + Shift + Alt + R keys simultaneously.


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