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Who can I call directly to solve an issue? Emails are not being responded to..

ZWalpoleZWalpole Member Posts: 2 New User
edited April 2018 in Aspire, E and F Series Laptops
I purchased an Aspire 3 months ago and have issues since day 1 with it shutting down when unplugged.  Email correspondence is proving fruitless.  Is there a direct number I can contact to actually speak to someone regarding this issue?

FAQ & Answers

  • ven98ven98 ACE Posts: 4,074 Pathfinder
    https://www.acer.com/worldwide select your country, then from the menu(top right) select support and then contact support. In this page you will find contact number/s, which you can directly call.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Acer-Manny_RetiredAcer-Manny_Retired Newbie Posts: 4,453 Guru
    Hi ZWalpole,

    I am sorry to hear that you are having problems, please click on the following link to contact your local support https://www.acer.com/ac/en/AU/content/service-contact

    Thanks,
    Acer-Manny
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