CB3-431 won’t charge even after replacing power jack

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jbarnes
jbarnes Member Posts: 2 New User
edited November 2023 in 2018 Archives
The power jack was loose on this chromebook (which seems common on Acer chromebook) so I replaced it, but it still won’t power on. Thinking maybe a battery issue, but was told it should still show a charge light when plugged in even if the battery is dead. Maybe a motherboard issue? Help please!!!

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  • padgett
    padgett ACE Posts: 4,532 Pathfinder
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    Sounds like either a hardware issue or a failed power adapter. my CB3 has a 19vdc 45w adapter.
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    Hi,

    The problem mentioned above looks like hardware issue. Please contact acer tech support for warranty help
    Click on 'Yes' to accept my comment as answer
  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
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    This may be an issue with either the port where the charger goes in or the charger itself. Try using a different charger to check if the computer turns on. If it doesn't then its a hardware issue. So then contact acer tech support for warranty support.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • hhr
    hhr Member Posts: 1 New User
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    The port where the charger goes in is loose and will only charge if the chromebook is on its side and at a certain position. 
    Please help.  I am so disappointed 
  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
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    hhr said:
    The port where the charger goes in is loose and will only charge if the chromebook is on its side and at a certain position. 
    Please help.  I am so disappointed 

    The clip seems to be the problem, inside the port is a small mechanism or a design method that holds the power strip, if there is a problem or damage in its holding position, this bounds to happen, I recommend a replacement for the drive.
    BElieve in YOUrself.