Acer aspire v3-571 windows 10 wont start/bootup after update. cant access safe mode.

drabs216
drabs216 Member Posts: 2 New User
edited August 2023 in 2018 Archives

hi everyone

i updated my acer laptop yesterday to another update for windows 10.

while it was restarting, it gave a blue screen with ':( an unexpected error message'. after that it restarted fine.

now it wont load past the acer logo.

i use a program called symantec encryption which encrypts my hard-drive, and so before starting up, it asks for my set password. 

now every time i power on my laptop, i see the acer logo, and after that i enter my symantec password, which then just shows a black screen. when i press ctrl + alt + delete or esc, it just takes me back to the symantec password screen, or turns off.

i tried pressing f8 during startup. also f12. alt + f10 switches off the laptop. the only thing that works is pressing f2 which shows a blue screen with enter password. i enter it and that takes me to the bios settings. any suggestions please?

Answers

  • JackE
    JackE ACE Posts: 45,186 Trailblazer
    >>>after that it restarted fine.>>>now it wont load past the acer logo.>>>

    Try pressing and holding the power button for ~5 secs till the machine completely shuts off. Then turn it back on. Jack E/NJ

    Jack E/NJ

  • drabs216
    drabs216 Member Posts: 2 New User
    JackE said:
    >>>after that it restarted fine.>>>now it wont load past the acer logo.>>>

    Try pressing and holding the power button for ~5 secs till the machine completely shuts off. Then turn it back on. Jack E/NJ
    thats no help at all.  i have done that 50 times already.