Acer c710-2847 Chromebook that I can't recover.

poeticlee
poeticlee Member Posts: 1 New User
edited November 2023 in 2018 Archives

Hello,

I have an Acer c710-2847 Chromebook that I can't recover. The device boots up into a screen that indicates "Chrome OS is missing or damaged. Please insert a recovery USB stick." The model of the Chromebook is PARROT SMEW A-C 5575. Following the instructions online. I download the recovery tool for Windows. I insert a 4GB USB flash drive and run the recovery tool, enter in the model and let the tool write the image to the drive. I insert the USB drive into the Chromebook, it reboots, tries to verify the image and then errors out and displays the message "an unexpected error has occurred" and recommends a visit to https://www.google.com/chromeos/recovery which is the same location I started from. I've followed the troubleshooting steps on the recovery page which are:

  • Confirm that you successfully completed all instructions exactly as specified in step 2.
  • Try using a different USB stick or SD card.
  • If the problem persists, contact a Chromebook agent.

I've tried different USB sticks in each of the USB ports on the Chromebook, I've re-created the image on the various sticks. 

This Chromebook was purchased more than a year ago, so I'm certain it's out of warranty. 

Has anyone else had a similar issue with the c710? 

Thank you,

Lee

Answers