Did anyone receive same rma experience like myself ?

kidneyuk

Hello everyone.

I sent my screen for repair, because it was faulty from the day of purchase. Acer supplied me with a instruction of "how do i suppose to pack my unit" but they did not follow this instructions in return at all. I posted my screen using original packaging - including foams, covers, etc. In return i received only half of the packaging, which caused damages to the screen (scratches, panel itself damaged). Panel stand was not placed in the designed box area for it, but together with the screen causing even more damages. Logo plastic cover is placed between bezels, behind the panel and is not available to be fully removed :C

My screen went to the Repair centre placed in Telford and it was in brand new condition :C

Is it something that i should concern as a normal experience within acer repair centre these days ? Is there anyone else here, who have had same experience like me?

fluidz

I sent in my Acer x34a in for repair in the Uk in its original box and after repair they sent me the monitor back in the same box I sent it in (as expected), but without the top part to hold it in place, the monitor had the freedom to bounce around in its box in transit!   The monitor survivied and had no aesthetic damage - which was unbelievable, but I later found it had issues with the image randomly scrambling, so was no good.  I had to pack the monitor back with lots of cushioning at my own expense.

This happened in March 2018.  Uk repair.  I got a refund and I would suggest you push for one too.