Why won't my Acer Chromebook R11 battery charge past 37%?

mikediehl777
mikediehl777 Member Posts: 1 New User
edited November 2023 in 2018 Archives
This is a recent issue.

It would charge to 100% in the past.

Is there a software or update to fix this?

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    can be a damaged battery, if you are under warranty please contact Acer support service.
    I'm not an Acer employee.
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    edited April 2018
    Hi,

    There is nothing need to be worried regarding the above situation.

    This issue happens due to bug in chrome updates and google has confirm to release a new update with which the issue should be resolved. 

    Please find the steps below on how to update chrome.

    1. open chrome browser and click on 3 dots on top right corner and select settings
    2. to the left hand side top click on 3 lines and select about chrome os
    3. Click on check for updates.

    This should mostly resolve the issue. in case no luck with this then please contact acer technical support for help.

    Kindly visit the following for the support :-https://store.acer.com/en-us/
    Click on 'Yes' to accept my comment as answer