My Recently Received Laptop Has Been Overheating to THE Maximum...

Moderig
Moderig Member Posts: 7

Tinkerer

edited November 2023 in 2018 Archives
This is what I bought: https://www.amazon.com/Acer-Predator-i7-7700HQ-1060-6GB-G3-571-77QK/dp/B06Y4GZS9C/ref=cm_cr_arp_d_product_top?ie=UTF8 -- It has 4 stars with 1000+ people reviewing.
I am really confused. I bought it to replace my broken Lenovo Ideapad y700 which had stopped working due to seemingly defective issues and me not having a warranty to return it. I received it today. When I first tried it out, it had reached beyond my wildest expectations. The 1060 really is a beast. The keyboard and the screen are just as good. It runs an easy 150 fps on ultra settings on all my games. Then I began to actually play games..

I was reaching temperatures of up to 85 celcius/190 fahrenheit. As far as I am sure, that is beyond the danger zone of overheating for any laptop. The temperature seemingly went up, never down. So using PredatorSense I kept it on max. It still kept increasing. Touching the laptop, I can literally receive a third degree burn.

I personally think that with my luck (2 defective laptops in a row before this one) this one is a defect. What do you guys think? Can I fix it? I want to buy a cooling pad, but then I realized that it's not going to help reduce the temperature much..

Also, I did not buy a warranty in Amazon, but inside the package there was a card that said 2 years warrantly.. premium laptop, premium service etc. etc. Will I be able to exchange the laptop using the warranty guarantee in the package? If so, how? Do I contact acer or amazon?

Would be appreciated if I actually received a response.

Best Answer

Answers

  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    just change the stock thermal paste and tempts will decrease by 10 to 20 degrees C
  • Moderig
    Moderig Member Posts: 7

    Tinkerer

    edited March 2018
    asad814 said:
    just change the stock thermal paste and tempts will decrease by 10 to 20 degrees C
    Well. I just realized that I don't feel any air coming out of the bottom vents. Plus this laptop is extremely new, it was built only a few months ago and used yesterday. So this means that I have to make way so air goes through the bottom vents. How do I do this?
  • asad814
    asad814 Member Posts: 371 Seasoned Practitioner WiFi Icon
    you can buy laptop cooling pad...that will solve your problem
  • Queen6
    Queen6 Member Posts: 319 Skilled Practitioner WiFi Icon
    85C is typical under heavy gaming load.  Try elevating the rear of the notebook or placing it on a cooler.  Undervolting the CPU is a method to also reduce operating temperature.  Replacing the thermal compound can bring benefit, equally the stock compound is designed for longevity and you may void the warranty.

    Check in Predatorsense that the fans are spooling up and set CoolBoost to on.  Predator Helios 300 is a relatively thin and light gaming notebook, that has some trade offs, temperature and fan noise are expected to be elevated under heavy loads.  As long as the CPU is not approaching T-junction where the CPU throttles I wouldn't be overly concerned.

    Q-6
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Answer ✓
    There is a throttlestop guide on YouTube that helps manage temps greatly.

     https://youtu.be/N3v3o21M8gg
    - Hotel Hero