Acer Switch 3 won‘t boot

SendHelp
SendHelp Member Posts: 2 New User
edited November 2023 in 2018 Archives
Hello People,

my Acer Switch 3 won‘t boot anymore since I left it in standbymode for the night. The light near the power button turns blue but the screen remains black. 

I’d appreciate if you could help me. Alternatively, could you tell me where I can find the serial number of my Acer Switch 3 so I can contact the support line?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    SendHelp 

    Let's try a power reset. Disconnect the charger. Check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery. 

    Your SNID and serial number are located on a label on the bottom of your product. Switch models are labeled on the bottom edge of the tablet. Acer SNID numbers are 11 or 12 digits and do not contain letters.

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  • SendHelp
    SendHelp Member Posts: 2 New User
    Thank you for the quick reply!
    Unfortunately neither option helped me. I did not find a battery reset PIN hole (I even checked the manual).  There are several numbers on my Acer Switch all of which also contain letters. 

    Any other suggestions?
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    SendHelp 
    Acer serial numbers are 22 alpha-numeric characters, and will always use zero and never the letter O.

    If the device is in sleep mode, please keep the device on the keypad dock, wake the system by pressing a key twice on the keyboard, or clicking your mouse button twice. The first click will wake the system with no video displayed and the second click will enable the video.

    If the issue persists you can contact Acer support in your region to fix the issue.
    Acer worldwide : http://www.acer.com/worldwide/support/
    Acer netherlands :  https://www.acer.com/ac/nl/NL/content/service-contact

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Djaaf
    Djaaf Member Posts: 2 New User
    SendHelp said:
    Hello People,

    my Acer Switch 3 won‘t boot anymore since I left it in standbymode for the night. The light near the power button turns blue but the screen remains black. 

    I’d appreciate if you could help me. Alternatively, could you tell me where I can find the serial number of my Acer Switch 3 so I can contact the support line?

    I have the same problem, also no there's no reset pinhole. I really need this laptop for my internship. So it'd be a great help if we find a solution for this. 
  • Djaaf
    Djaaf Member Posts: 2 New User
    SendHelp said:
    Hello People,

    my Acer Switch 3 won‘t boot anymore since I left it in standbymode for the night. The light near the power button turns blue but the screen remains black. 

    I’d appreciate if you could help me. Alternatively, could you tell me where I can find the serial number of my Acer Switch 3 so I can contact the support line?

    I have the same problem, also no there's no reset pinhole. I really need this laptop for my internship. So it'd be a great help if we find a solution for this. 
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited March 2018
    SendHelp 
    Djaaf
    Have you contacted Acer support in your region to check the issue?