rapport (trusteer) caused BSOD on Acer SA12 i7, 512 GB, 8 GB RAM, Win 10,

edluedlu5
edluedlu5 Member Posts: 9

Tinkerer

edited November 2023 in 2018 Archives
guys
just so if anyone is going crazy, I installed rapport (trusteer) on my Acer SA12 i7, 512 GB, 8 GB RAM, Win 10. It caused BSOD. Tried everything, drivers, boot safe mode, uninstall antivirus, restore points nothing helped. Just about to reset the laptop, searched and deleted all Trusteer files & folders, and Rapport files and folders. Issue fixed. Caused me 2 days of ***** work.

Answers

  • JackE
    JackE ACE Posts: 45,184 Trailblazer
    Congrats and thanks for the warning. I probably would've backed up my important personal files and re-set. Then, for good measure, I would've installed Ubuntu as primary in dual boot mode so I wouldn't have to put up with Win10 anymore.  =) Jack E/NJ

    Jack E/NJ

  • edluedlu5
    edluedlu5 Member Posts: 9

    Tinkerer

    Well, I almost gave up, I searched for darn software "Trusteer" deleted everything. Thought it is done. Well not so fast. Then I read somewhere, this "Trusteer" uses also some files with name "Rapport", searched all my SSD, deleted everything even at registry - it worked. What a piece of *****.