Acer Aspire ES 13 PLUGGED IN CHARGING BUT THE PERCENT IS NOT INCREASING

Slick25
Slick25 Member Posts: 3 New User
edited August 2023 in 2018 Archives
Hello, my problem is that when I plugged in the charger, for about 5 seconds the animation in the battery will stop and the battery percentage is not increasing even its plugged for several minutes. Hoping for your quick response thanks!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Slick25 

    Please the below mentioned troubleshooting steps:  

    Press hold the power button for 10 seconds, disconnect the charger. Insert a paperclip into the hole and press for four seconds to reset the computer. it simulates removing and reinstalling the battery. Connect the charger and power On the device to check the issue.

    Expand the entry named Batteries by clicking on the side arrow associated with it. As next, right click on Microsoft ACPI-Compliant Control Method Battery and click on the Uninstall option. click on the tab named Action and then to click on the option Scan for hardware changes. Restart the device and check the issue. 


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    Click on 'Yes' if the comment answers your question!

  • Slick25
    Slick25 Member Posts: 3 New User
    Still the battery percentage is not increasing and the animation stopped
  • Slick25
    Slick25 Member Posts: 3 New User
    Sharanji said:
    Slick25 

    Please the below mentioned troubleshooting steps:  

    Press hold the power button for 10 seconds, disconnect the charger. Insert a paperclip into the hole and press for four seconds to reset the computer. it simulates removing and reinstalling the battery. Connect the charger and power On the device to check the issue.

    Expand the entry named Batteries by clicking on the side arrow associated with it. As next, right click on Microsoft ACPI-Compliant Control Method Battery and click on the Uninstall option. click on the tab named Action and then to click on the option Scan for hardware changes. Restart the device and check the issue. 


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    Did it twice, but still same problem