Why my new laptop is continuously shutting down ?

zayn_ys
zayn_ys Member Posts: 1 New User
edited November 2023 in 2018 Archives
I have purchased n new laptop acer predator helios 300 and it is continuously shutting down. why ? is there any fix ?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Does the device shut down when plugged to AC adapter or on battery only?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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