Acer Chromebook 14, touchpad not responding

SabaRehman
SabaRehman Member Posts: 1 New User
edited November 2023 in 2018 Archives
I have an AcerChromebook 14. The touchpad is not responding, the mouse has disappeared. Have tried restarting the device, have also done a factory reset,  but the problem remains! Please help. Got the chromebook in mid january and was working perfectly until today.

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    Have one arriving on Friday, may be able to help then.
  • JackE
    JackE ACE Posts: 45,080 Trailblazer
    Does a USB mouse work OK. If yes, the touchpad's ribbon cable connector to the mainboard might have to be re-seated a few times to clean and tighten connections to the mainboard. Jack E/Nj

    Jack E/NJ

  • AntoJoseph
    AntoJoseph Member Posts: 83 Fixer WiFi Icon
    If the USB mouse is not working or after performing power wash, Still the problem persist, Please contact the Acer customer service for further assistance.