usual password suddenly not working and cannot access aspire ESI 512

Guavaduff
Guavaduff Member Posts: 2 New User
edited August 2023 in 2018 Archives
my daughter's usual password to gain entry to her laptop is not working. cannot change password as usb flash was never created. how to now gain entry? doesnt matter if data lost as all backed to cloud. please help....urgently needed for homework assignments

Best Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Guavaduff 

    What is the operating system currently installed on your device? Is it windows 7, 8 or 10?

    Please perform a power reset and check if you are able to login into windows.
    Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Disconnect the charger. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery. Re=connect the charger, power On the device and try to login into windows.

    For windows 10, you can reset your password from another computer if you sign into Windows using your email address. To reset your password if you are using an email address, use the instructions on https://account.live.com/ResetPassword.aspx.

    If your Windows login is not your email address, you can use the instructions below to reset your password. This process will erase any data on your system.
    This process will erase all data on your system. Make sure your system is plugged in and does not power off during the reset.
    From the login screen, click the power icon in the lower right corner of the screen.
    Hold the Shift key while you click Restart.  Click Troubleshoot. Select Reset Your PC. Click Remove everything.
    After your computer reboots, click Just remove my files. Click Reset.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Guavaduff 
    Glad that the issue is resolved. I appreciate all your efforts in fixing the problem.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Guavaduff 

    What is the operating system currently installed on your device? Is it windows 7, 8 or 10?

    Please perform a power reset and check if you are able to login into windows.
    Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Disconnect the charger. Insert a paperclip into the hole and press for four seconds. It simulates removing and reinstalling the battery. Re=connect the charger, power On the device and try to login into windows.

    For windows 10, you can reset your password from another computer if you sign into Windows using your email address. To reset your password if you are using an email address, use the instructions on https://account.live.com/ResetPassword.aspx.

    If your Windows login is not your email address, you can use the instructions below to reset your password. This process will erase any data on your system.
    This process will erase all data on your system. Make sure your system is plugged in and does not power off during the reset.
    From the login screen, click the power icon in the lower right corner of the screen.
    Hold the Shift key while you click Restart.  Click Troubleshoot. Select Reset Your PC. Click Remove everything.
    After your computer reboots, click Just remove my files. Click Reset.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Guavaduff
    Guavaduff Member Posts: 2 New User
    Thankyou! Battery reset worked.
  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Answer ✓
    Guavaduff 
    Glad that the issue is resolved. I appreciate all your efforts in fixing the problem.