All my game closes when plugged in within 2 minutes

Mohan_Balaji
Mohan_Balaji Member Posts: 1 New User
edited November 2023 in 2018 Archives
I just purchased acer helios 300 g3-572 laptop before a month,from the begining when i launch a game it closes within 1-2minutes with some error like”directx error:gpu hung”.I reinstalled the os,updated my gpu,all drivers,updated the os and nothing solves the problem.But reducing the memory clock increases the stability.Is this a software problem or a gpu problem or ac adapter problem.Please tell me what to do to solve the problem

Answers

  • Spelunker
    Spelunker Member Posts: 43 Devotee WiFi Icon
    Based on info you've posted it sounds like the issue is 'Overclocking'. This is probably caused by nVidia settings or drivers affiliated with it. But when it comes to issues like this, it's bit hard to analyse the issue without taking a look at the device itself. I would recommend contacting the Acer Customer support service.
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  • JackE
    JackE ACE Posts: 44,462 Trailblazer
    Try the suggestions in this link http://www.tomsguide.com/faq/id-2320359/fix-direct3d-errors.html   Jack E/NJ

    Jack E/NJ