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Acer Nitro 515-51 Keyboard not working

turkinoturkino Posts: 17Member Troubleshooter
edited February 2018 in Nitro and Aspire Gaming
After updating the drivers of my PC with the program DriverPack Solution, the keyboard on my PC stopped working. Touchpad is still functioning. I plugged a USB keyboard to keep working too. Is there any keyboard driver for the AN515-51 or any solution to this problem?

FAQ & Answers

  • turkinoturkino Posts: 17Member Troubleshooter
    Windows Defender Security Center detects a problems with the driver ELAN EzTouchFilter. I don't know if ths problem is related.
  • turkinoturkino Posts: 17Member Troubleshooter
    Keyboard power button is working, hence, I can turn on or off the laptop from that key. Keyboard light turns on, but never turns off. It should turns off after 30 seconds of inactivity (if I'm correct.). I think ELAN EzTouchFilter probably is a driver for an external touch monitor that I have.
  • turkinoturkino Posts: 17Member Troubleshooter
    I did a rollback on the driver ELAN EzTouchFilter, and I think that basically Windows remove it because the driver is no longer there. After that, the keyboard start to work perfectly. Still don't know exactly the purpose of that driver in Windows, but apparently it was directly involve with the keyboard problem.

  • turkinoturkino Posts: 17Member Troubleshooter
    For your information, here is a procedure of the rollback:

    https://www.lifewire.com/how-to-roll-back-a-driver-in-windows-2619217
  • RonnyBeltranRonnyBeltran Posts: 1Member New User
    Thank you so much, i was so worried about it, i had the same problem with the same laptop, jsut rolled back the driver and it was solved. Thank you again.
  • AsimeritoAsimerito Posts: 4Member New User
    I can’t roll it back help me:(
  • AsimeritoAsimerito Posts: 4Member New User
    It appears roll back but I can’t click on it 
  • Jack22Jack22 Posts: 1,487ACE Pioneer
    @Asimerito

    The keyboard will always turn off 30 seconds after the last key stroke. The timer is fixed at 30 seconds.
    For more info check this link
    https://us.answers.acer.com/app/answers/detail/a_id/34903/~/acer-nitro-keyboard-backlight

    Click on 'Yes' if the comment answers your question!
  • khrehankashmirikhrehankashmiri Posts: 5Member New User
    turkino said:
    Windows Defender Security Center detects a problems with the driver ELAN EzTouchFilter. I don't know if ths problem is related.
    go to device manager and un install ELAN EzTouchFilter .
    after that scan and update drivers check in keybords  update drivers there all will ok
  • khrehankashmirikhrehankashmiri Posts: 5Member New User
    go to device manager and un install ELAN EzTouchFilter .
    after that scan and update drivers check in keybords  update drivers there all will ok
  • khrehankashmirikhrehankashmiri Posts: 5Member New User
    turkino said:
    I did a rollback on the driver ELAN EzTouchFilter, and I think that basically Windows remove it because the driver is no longer there. After that, the keyboard start to work perfectly. Still don't know exactly the purpose of that driver in Windows, but apparently it was directly involve with the keyboard problem.

    go to device manager and un install ELAN EzTouchFilter .
    after that scan and update drivers check in keybords  update drivers there all will ok
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