My serial number and snid is not valid

Happiny
Happiny Member Posts: 4 New User
edited November 2023 in 2018 Archives

I trying to put the serial number and snid in product and to chat with a agent .
I saying  The Serial Number is not valid
My serial number XXXXXXXXXXXXXXXXXXXXXX
SNID XXXXXXXXXXXX

[Edited post to remove personal information - Acer-Dan]


Answers

  • Sobe
    Sobe Member Posts: 138 Skilled Fixer WiFi Icon
    Try verifying the serial number one by one.
    Also you can check what the Windows list as your serial number.

    Go to Start Menu and do a search for CMD which will open up Command Prompt >then type "wmic bios get serialnumber'" without the quotations. 
    OR go to Start Menu and search "system information" without the quotations and press enter

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Happiny 

    Is it a device with model no AS1413LC windows xp home?
    Download this utility and check the serial number : 
    https://global-download.acer.com/SupportFiles/Files/SNID/APP/SerialNumberDetectionTool.exe
    Acer SNID numbers are 11 or 12 digits and do not contain letters.

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