My monitor stays black and won't turn back on after sleep mode

Ciaofun85
Ciaofun85 Member Posts: 1 New User
edited November 2023 in 2018 Archives
The first day I received my Predator 17, I turned it on, did some random, basic things, then put it to sleep. Maybe 10 minutes later, I pull up the top and the screen wouldn't turn back on. The keyboard was glowing like normal, but no matter what I pressed, nothing would get the monitor to turn back on. I've had to do numerous tests of turning it off, leaving it off, turning it back on without the power attached, and then eventually something would bring it back. This has happened 3 times in a few weeks and it's utterly ridiculous. Any help would be greatly appreciated.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I suggest you to update the intel and nvidia graphics drivers from their websites.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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