RAM Upgrade Issue

bakenburn
bakenburn Member Posts: 4 New User
edited August 2023 in 2018 Archives
Hi, I decided at the start of the year to upgrade my RAM.  I have Aspire V5-572P-9655.  When I bought the laptop there was a 4gb Kingston memory module in the 1 slot. I discovered over the holidays that there is 4gb memory on the motherboard. So I had  8gb memory when I bought the laptop years ago.  I also learned over the holidays that the max install memory is 12 gb.  So I ordered an 8gb memory module.  The first module (a crucial stick) I ordered was not accepted at all by the computer.  So since the computer worked with Kingston, I went to their site and entered the laptop that I have and it came back that part number KCP3L16SD8/8 is supposed to work.  So i ordered that and the computer accepts it BUT control panel says I have still only 8 gb installed.  I went into the BIOS and it won't allow me to change the memory setting. Why?  Do I need a BIOS update?

I see lots of people have the same issue when upgrading their RAM.  Why does this have to be so difficult???? Can't designers make this plug and play like a lot of hw/sw!  It's some frustrating.

Thank you, Darryl