My Acer Predator Helios 300 wont turn on

leo7891
leo7891 Member Posts: 1 New User
edited April 2024 in 2018 Archives
My laptop was purchased in November and now it wont turn on without being connected to the charger, also when i grab it and lift it from the left side of the laptop it turns off or when I slightly bump it turns off. I don't know what to do.

Answers

  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    edited February 2018
    Sounds like a battery grounding issue/loose connection. Try doing these steps in order and testing afterwards:

    1. Try performing a battery reset via the small hole on the bottom of the laptop.
    Video: https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    2. Update BIOS to latest version.

    3. Try removing the RAM door panel and the HDD/SDD compartment and make sure all screws are tightened and secure. 

    4. Send laptop in for Support.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss