HELP MY HDD GONE [HELIOS 300]

CatalystCrystal
CatalystCrystal Member Posts: 4 New User
edited November 2023 in 2019 Archives
I never damage this laptop but somehow HDD doesn't appear first when i open this laptop at 12.00 it all fine but when i open it again HDD is not appear just gone leave me only C:Acer if someone could help me im so freak out becuz so plz send help.

Answers

  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    I never damage this laptop but somehow HDD doesn't appear first when i open this laptop at 12.00 it all fine but when i open it again HDD is not appear just gone leave me only C:Acer if someone could help me im so freak out becuz so plz send help.

    Well, this is weird. Are you able to access the Windows? If you are able to access your Windows, probably your drive is accessible. Your Windows OS is installed under C:\Windows and there is no way/share/form that without this folder your computer will turn on.

    You need to be patient and calm and perhaps even send a screenshot of the problem for us to understand and help you better m8?
    BElieve in YOUrself.
  • CatalystCrystal
    CatalystCrystal Member Posts: 4 New User
    Here you go actually there is no sign of my HDD even in BIOS(SDD IS WORKING)
  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    Here you go actually there is no sign of my HDD even in BIOS(SDD IS WORKING)
    It looks normal and nothing to worry about.

    1. Are you missing files? Are you unable to access a drive?
    2. Did you have in the past C:\ D:\ E:\ and more partitions and now you've just one?
    3. The blue Windows logo represents that you've Windows installed in that folder. If you are missing other partitions (D:\, E:\) type Disk Management in Start menu and a screen will open up.

    DO NOT and I repeat, DO NOT!!! click format or any options, I just need a screenshot of disk management to see where the drives are.
    BElieve in YOUrself.
  • CatalystCrystal
    CatalystCrystal Member Posts: 4 New User
    No sign either in past i've got D:\ & C:\
  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    No sign either in past i've got D:\ & C:\
    I am sorry but the screenshot clearly indicates that you do not have any other partition other than C:\ so if you remember any files that you used to have in the past you need to perhaps search the file name. 

    Your Hard Disk Drive shows only 100GB in total. Did you update/reset your Windows? If you've more space even after update you'll have something called the unallocated space. You don't have that option for you as well m8. Perhaps you can create partitions with this drive but for sure you will not get any lost data.

    Did your D\ drive come from external hard disks? Maybe the pin is loose or the driver is not installed for the external hard disk. If you've an external hard disk, you can try switching ports and see if it that helps.
    BElieve in YOUrself.
  • Hotnhordy
    Hotnhordy Member Posts: 11

    Tinkerer

    That C drive he has is SSD, he is missing secondary drive (HDD). Probably messed up BIOS or dead drive.
    @OP can you check if your HDD is shown in BIOS and if not check the cable that goes from motherboard to HDD.

    Also would be very helpful if we knew which model of "Predator 300" you have.
  • Hotnhordy
    Hotnhordy Member Posts: 11

    Tinkerer

    That C drive he has is SSD, he is missing secondary drive (HDD). Probably messed up BIOS or dead drive.
    @OP can you check if your HDD is shown in BIOS and if not check the cable that goes from motherboard to HDD.

    Also would be very helpful if we knew which model of "Predator 300" you have.
  • Hotnhordy
    Hotnhordy Member Posts: 11

    Tinkerer

    That C drive he has is SSD, he is missing secondary drive (HDD). Probably messed up BIOS or dead drive.
    @OP can you check if your HDD is shown in BIOS and if not check the cable that goes from motherboard to HDD.

    Also would be very helpful if we knew which model of "Predator 300" you have.
  • CatalystCrystal
    CatalystCrystal Member Posts: 4 New User
    Sorry for long gone internet in my area has been down for a week I cant fix this though btw. my model is 

     G3-572-75DQ

  • Hotnhordy
    Hotnhordy Member Posts: 11

    Tinkerer

    Yeah, D drive is HDD on that model. Does it show in BIOS? If it does check in disk management in windows if it has a letter assigned to it and if its formatted properly. If its not shown in BIOS check the cable that goes from motherboard to HDD
  • Gafadi
    Gafadi Member Posts: 1 New User
    Hotnhordy said:
    That C drive he has is SSD, he is missing secondary drive (HDD). Probably messed up BIOS or dead drive.
    @OP can you check if your HDD is shown in BIOS and if not check the cable that goes from motherboard to HDD.

    Also would be very helpful if we knew which model of "Predator 300" you have.
    same probem here alos 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
    First of all check if the hdd shows on bios if its doesn't show up on bios check the sata cable might be loose and if after that still doesn't show up physically check if the drive is spining/making any noise if no noise might be dead


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Ken9530
    Ken9530 Member Posts: 2 New User
    I am having a serious issue with my acer predator Helios 300 g3 571 from i bought this laptop it never got damaged. I install a 1tb hdd. This hdd shows up and it disappear as if it was plugged from the laptop completely. I have to remove the hdd and place it back in for it to pick up sometimes it doesn't after. Even in the software about partition it's not showing when it disappear just the c drive is showing I need help because from i purchase this laptop this error never fix I don't see any solution anywhere.
  • worldwriter
    worldwriter Member Posts: 10 New User
    My 1tb sata HDD also appears and disappears. Ph317-52
  • AhmadElkady96
    AhmadElkady96 Member Posts: 2 New User
    Hi there 
    Any new or have you know the reason for this problem as I'm facing it right now :(

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    Check your cable connection's on both side's could also be the cable faulty or the port itself try the drive in another device or via docking station/USB adapter to test the drive its not itself faulty


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • AhmadElkady96
    AhmadElkady96 Member Posts: 2 New User
    before this happened the laptop has frozen, had a very weird and buzzing noise (Not the first time) and unresponsiveness so I've shut it down through power button   
  • simonrule
    simonrule Member Posts: 3 New User
    No sign either in past i've got D:\ & C:\
    im having same issue this happened to me when new windows updates has been installed.
    is there any solution for this please?
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    simonrule roll back windows updates more importantly dont let it update especially drivers/firmware or disable it permanently


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • simonrule
    simonrule Member Posts: 3 New User
    xapim said:
    simonrule roll back windows updates more importantly dont let it update especially drivers/firmware or disable it permanently
    ive try that but didnt work. the only choice i have is get sata2.5 adapter if my hdd will work or its completely dead.

    thank you for your reply