Aspire A715-71G battery charging stops

I have a problem with a new Aspire A715: when the charger is plugged in and the battery is 100%, sometimes (there were 2 cases) it's not recognizing that the charger is plugged in and starts working on battery. When I plug/unplug the charger, still don't recognize. There were 2 cases when it recognized the plugged in charger: when I plugged the charger in another socket on the wall and when I disconnected the power cable from the adapter and connected again (left in the same socket, so that's not the problem). The problem is with the adapter/power cable or can it be some kind of battery-managing software fault?

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brummyfan2

Hi,
Switch off the laptop, disconnect the AC adapter, follow the instructions in the video, leave the laptop to rest for 15-20 Mins before starting again.
https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

Huwil

Ok, I will try, but I have an update (I don't know if this helps in the problem solving): the charging stops when I launch a game (example: Dark Souls 3).

brummyfan2

Hi,
You could try reinstalling the Microsoft ACPI-Compliant method battery driver, go to Device manager, expand Batteries, highlight and right click Microsoft ACPI-Compliant Method battery, uninstall the driver in Driver tab, reboot and let Windows install the driver.

Image: https://us.v-cdn.net/6029997/uploads/editor/yo/upxvktgi7tze.jpg

Huwil

Thanks, I did the driver reinstall (skipped the battery reset, because I didn't find a small object to push the tiny button...), and I think it worked. Hope it will maintain this state, if there is any problem again, I'll write here.

brummyfan2

You are welcome

Huwil

Bad news, it came back. Yesterday I tested for a long time, it seemed OK but then in the evening under Dirt 4 it reappeared again. Didn't recognized the charger, used the battery while the charg was plugged in...Did the battery reset, didn't worked...The last time I unplugged then plugged the power cord and somehow it recognised (but after that came the problem again), so I changed the power cord of the charger with another one, it's charging now, but I don't think that will solve the problem.
Update: didn't solve the problem, lost the charging again, but now I lost it when I alt+tab-ed from Dirt and then put it back into fullscreen. Interesting.

Huwil

Oh, and the adapter is hot, like...really hot, can't hold it in my hands more than 10 sec.

brummyfan2

Hi,
It's better to fix it under warranty, I would suggest you to contact Acer Support centre in your country.
http://www.acer.com/worldwide/support/

Huwil

Thanks, I started the procedure. Just one question: I bought the laptop on monday, so I have a little more than one week to fully refund it and maybe buy something else. I see that there are several cases on the forum with the problem I have (or something similar). Can it be repaired or this is some kind of factory/construction problem? I don't wanna stuck with a problematic machine, and for my first Acer laptop it is not the best first impression.

brummyfan2

Huwil said:

Thanks, I started the procedure. Just one question: I bought the laptop on monday, so I have a little more than one week to fully refund it and maybe buy something else. I see that there are several cases on the forum with the problem I have (or something similar). Can it be repaired or this is some kind of factory/construction problem? I don't wanna stuck with a problematic machine, and for my first Acer laptop it is not the best first impression.

Hi,
If you can return it, get another model if you prefer but this could be a one off from a bad batch or something, I have a A515-51 and it's a very nice laptop.

Huwil

Ok, maybe the problem is solved, I will test this week. But till then: the problem was a wrong adapter, that the Acer packaged with my laptop. It was a smaller one (65W), and mine needs a bigger one (135W). Fortunately, I didn't sent it to the service, a brought it back to the store, they saw the wrong adapter and gave me the good one. The whole procedure was 10 minutes. I hope it was really the problem, but thanks again the help here.