Why my Predator Helios 300 G3-571 won't charge while gaming?

killer1411
killer1411 Member Posts: 1 New User
edited November 2023 in 2018 Archives
My laptop battery charging indication light starts to blink when i start to play any game and the laptop won't charge but it charges normally as soon as the game is closed 
Is this a software issue or hardware issue?
If there is a fix please help
(My laptop was bought in December 2017)
 
 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited February 2018
    This happens in every predator not just helios 300. It is considered as a safety feature that keeps the battery's wear level at minimum. It will discharge to a point when it reaches 70-80%(it may even go as low as 30% but not less than that) and will stop discharging any further.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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