How do I get my laptop to boot after a seemingly never-ending hibernation?

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Xkwezit
Xkwezit Member Posts: 1 New User
edited February 15 in 2018 Archives
I tried rebooting my laptop but when it was supposed to turn back on, it just went into what seems like hibernation. The computer is turned on and the lights in certain buttons and around the mousepad etc. light up and I can hear the fans go, but the screen is just black. I've tried to reboot it and shut it down by holding down the power button but the computer doesn't react at all. Please help.

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  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
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    Hi@Xkwezit 

    Press hold the power button for 10 seconds, disconnect the charger. Insert a paperclip into the hole and press for four seconds to reset the computer. it simulates removing and reinstalling the battery. Connect the charger and power On the device to check the issue.

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