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Laptop shuts down when unplugged

Sq7gJaP6Sq7gJaP6 Posts: 2Member New User
edited February 2018 in Nitro and Aspire Gaming
Laptop model is Aspire VN7-593G
It just turns off when unplugged although occasionally manages to stay on for a minute or two when unplugged.
Laptop says it's charging or full when plugged in before the unplugs.

FAQ & Answers

  • ven98ven98 Posts: 4,046ACE Pathfinder
    You can try resetting the battery. Disconnect from AC adapter, turn off the laptop and follow the instructions.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • gr_reaper_20gr_reaper_20 Posts: 111Member Skilled Fixer
    probably the battery has lost all it's charging capacity.
    how old is the battery?If it is 4-5yrs old, highly likely that's the reason
    Hope that helped you.
  • ven98ven98 Posts: 4,046ACE Pathfinder
    VN7-593 is a fairly new model, so the battery is maximum 1 year old.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • gr_reaper_20gr_reaper_20 Posts: 111Member Skilled Fixer
    ven98 said:
    VN7-593 is a fairly new model, so the battery is maximum 1 year old.
    my bad

    Hope that helped you.
  • destrudestru Posts: 1Member New User

    Same issue here.

    First of all, Hi Folks :-)

    I tried everything which was suggested in the forum and from the support e-mail to solve the problem, unplug electricity, reset battery in combination of pressing the On-Button and Reset-Button simultaneously, flashed the Bios, reset Bios defaults, updated Windows 10 Pro, updated all drivers and so on... Sadly nothing changed.

    My opinion either there is something wrong with the Bios (I tried 1.10 and 1.13) or the battery itself.

    Now I am sending the laptop back and i hope to find an alternative product.

     

    Kind regards, destru.






  • MegajonernMegajonern Posts: 4Member New User
    I had the problem with BIOS vers. 1.10, but updating to 1.13 fixed the issue for me
  • Sq7gJaP6Sq7gJaP6 Posts: 2Member New User
    I had the problem with BIOS vers. 1.10, but updating to 1.13 fixed the issue for me
    How can I update the BIOS?
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