My new swift 3 arrived with a defect in the mousepad. should I return it?

liebmani
liebmani Member Posts: 4 New User
edited November 2023 in 2018 Archives
I just received my brand new swift 3 14" (SF314-52G-55WQ).  After playing with it for an hour or two I noticed there is something strange about the mouse.  There is a gap of at least 1/10 of an inch between the bottom right corner of the mousepad and the computer frame.  It's big enough that I can see the internals of the computer.  None of the other corners have this gap.  Is this normal?  I'm concerned that it's defective, dust will get inside the frame, and who wants a new computer that has a dent in it?  I'm thinking of returning it to Amazon and getting a replacement.  Your feedback is appreciated.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    not normal, send it back.
    I'm not an Acer employee.
  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    liebmani said:
    I just received my brand new swift 3 14" (SF314-52G-55WQ).  After playing with it for an hour or two I noticed there is something strange about the mouse.  There is a gap of at least 1/10 of an inch between the bottom right corner of the mousepad and the computer frame.  It's big enough that I can see the internals of the computer.  None of the other corners have this gap.  Is this normal?  I'm concerned that it's defective, dust will get inside the frame, and who wants a new computer that has a dent in it?  I'm thinking of returning it to Amazon and getting a replacement.  Your feedback is appreciated.
    It should not show the hardware and this sounds like a damage. Most of the times, when the product is shipped, they get damaged at times like these. So I highly recommend to ship the laptop back while you can m8.

    -RanY2J
    BElieve in YOUrself.
  • liebmani
    liebmani Member Posts: 4 New User
    thanks guys.  Amazon is already sending a new one