My tablet appears to be stuck in sleep mode?

Ashlyn
Ashlyn Member Posts: 1 New User
edited March 2024 in 2018 Archives
My tablet (8 A1-840) appears to be stuck in sleep mode.  This is an issue that began happening about 2 years ago.  My tablet is about 3 years old.  It usually turns out after a few long presses with the power button, but this time it isn't working.  I also tried hard resetting, though it still won't work.  I've seen several fourm pages and have tried all methods I've seen, though my issue hasn't been resolved.  I would like help from the community before sending my tablet to Acer, or possibly destroying my tablet and purchasing another one.  Thanks.

Answers

  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    If the long press on the power button doesn't do a forced power off then you likely aren't dealing with the fairly common stuck in sleep issue. Either the button is bad, your battery is failing or there's a motherboard or display problem. A battery issue can also be caused if the connector has come loose, but that's less likely I think.
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