Help my Acer Z630 takes 5-6 hours to fully charge

requezaven
requezaven Member Posts: 2 New User
edited March 2024 in 2018 Archives
What should i do to know what the real problem is?
Ive tried factory reset though, and my charger is 2 amperes output(fast charger)

Should i have a replacement for the battery or is it the charging port that has the problem? 
How to know ? Help please thanks!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    hard to understand if it's the battery or battery controller or usb port, so it's better to contact Acer support service.
    try to charge it powered off and monitor how long does it take.
    I'm not an Acer employee.
  • requezaven
    requezaven Member Posts: 2 New User
    Thank you iron fly!